Today was a good day: Repaired my QNAP TS-412

A few weeks ago, I had firmware upgrade failure on my QNAP. The NAS device was rendered dead. I then googled a way to resolve this issue and came accross multiple guides. At that time I failed and gave up. But today September 16.2014, I was really thinking of a raidbox because I had four 1.5TB Green drives sitting doing nothing. I decided to use an older computer to build my own NAS. While searching for my hardware, I saw my QNAP Box and device to give a second shot. After 5-6 tired, miracle, miracle it worked. I even tried to open the QNAP and see if there was a firmware chip, but nothing to be seen: everything is soldered on the motherboard.

I followed the guide below
http://wiki.qnap.com/wiki/Firmware_Recovery

Follow the steps below to recover the NAS.

1. Download the live CD ISO image from the following links:

     For all TS-x10, TS-x12, TS-x19, TS-x20, TS-x21 series, please use the folloiwng link:
     http://eu1.qnap.com/Storage/tsd/live_cd/live-cd-20130730.iso

     For TS-112P, TS-212P, TS-212E and HS-210, please use the following link:
     http://eu1.qnap.com/Storage/tsd/live_cd/live-cd-20140212.iso

2. Download and install VMware Player:
    http://www.vmware.com/go/downloadplayer/

3. Disconnect any wireless network connections on your PC 

4. Run VMware Player, and click on "Create a New Virtual Machine"

5. Select "Installer disc image file (iso)", and choose the ISO file downloaded in Step 1. Click "Next"

6. Select "Linux" and "Ubuntu", click "Next"

7. For virtual machine name and disk settings, click "Next".

8. Click "Customize Hardware"

9. Under "Network Adapter", select Network Connection as "Bridged", then click "Close"

  

10. Click "Finish". The virtual machine will start booting in a window. (If you get a message about software updates, click "Remind Me Later")

11. When the login prompt is shown, go to next step. No login is required.

12. Power off the NAS and remove all hard disks.

13. Connect the NAS to the PC directly by an Ethernet cable. If your NAS includes two LAN ports, please connect LAN 2 of the NAS to the PC. If it doesn't work try it again with LAN 1

14. Find the RESET button of the NAS (see below).

15. Use a pen or any pointed object to press and hold the RESET button.  Then press the Power button on the front panel to power on the NAS at the meanwhile.

16. Please keep holding the RESET button and Power button until you hear two short beeps in about 5-8 seconds. The Status LED of the NAS should be flashing red and green and then glows red.

17. The LED on the LAN port of the NAS should be flashing for the first few seconds and then glows green or orange.

18. LEAVE THE NAS ALONE AT THIS POINT! DO NOT TURN IT OFF OR UNPLUG THE POWER CORD. Wait for about 5 minutes.

      Note: To make sure if the data has been delvering to NAS or not, you can login to the console by the username and password, root/root. Then, use the command "ifconfig" to see if the number of TX on eth0 is increasing or not. 

19. Wait until you hear a long beep or two short beeps and see the Status LED flashing green. The NAS will then reboot. No intervention required during this stage.

20. The reboot should take about 3 minutes. After that you should hear a long beep.

21. Connect the NAS to your switch or router and use QNAP Finder to find the NAS.

22. Power off the NAS, plug the HDD(s) back by original order, then power it on.

23. Download the latest firmware from QNAP website(http://www.qnap.com/), unzip the file, and perform firmware upgrade through QNAP Finder.

24. On QNAP Finder, select the NAS, click Tools -> Update Firmware to update the NAS firmware.

What to do if the startup problem persists

---

If the startup problem persists, please return the NAS to your local dealer or distributor for system repair immediately.

NOTE: If the recover progress does not work at the first time, please try another PC and make sure all other network connections are disabled. 

The If config command was the most usefull, looking at the TX, I saw 36.50mb and going up. This mean its working.

I fired up my QNAP finder and NAS was found, at this point: I started installing my hard drives. While going via config the QNAP would only see 3/4 of my drives. I tried switching drives around to make its not the QNAP causing issues. When I pulled the drive out I noticed the plastic holding the SATA pins in place was bent. I quickly fixed and the drive began working.

Thank you so much QNAP for this wonderful guide and for saving my NAS.

Seti Updates September 9th,2014

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